Joe Bisco.
Owner. Three decades in the trade, the last twelve of them running OpsVoice. He still does the work himself.
Thirty years in one trade.
Joe has spent his whole working life in technology. He came up through IT and telecom in the 1990s, and spent years inside corporate environments looking after the systems everybody else quietly depended on and nobody thought about until they stopped.
He moved into telephony full time as offices started leaving copper behind, and he has been designing, installing and maintaining phone systems for New Jersey businesses ever since. Small offices, medical and dental practices, law firms, multi-site operators. In 2014 he started OpsVoice to do it under his own name.
He is the person who answers when you call, and the person who built the system you are calling about. Those are not usually the same person in this industry.
He has never done it alone.
The network
Family and old friends from the same trade, spread across most of New Jersey. Cable people, electricians, network people. They came up together, they have been in it thirty years, and when Joe calls them they pick up. It is the reason a small company can cover a whole state.
We built our own
OpsVoice runs on equipment we own and maintain in New Jersey. We did not license somebody else's platform and put our name on the invoice. It is more work, and it is the reason we can actually fix a problem instead of opening a ticket with a vendor.
The best way to understand our company is to start with how it all began.
A landscaper in Belford traded us office space for a phone system before the company was even formed. He is still a customer. So is the roofer in Plainfield, and the chiropractor in Rockaway.
Nobody stays with a phone company for twelve years by accident.
“The phones just work. When something needs changing they do it same day, and we never sit in a queue to ask.”
“We moved every line over without losing a single call. That was the part we were worried about.”